FAQs
FAQs – Frequently Asked Questions 😊
Before reaching out to us, please take a moment to read through our FAQs below. 90% of your questions will be answered here! If not, feel free to email us at nourisseshop@gmail.com 💌
Q: When will my order arrive? 📦
A: Most orders are processed within 1-3 business days after purchase. Once shipped, you will receive an email confirmation with your tracking number. We ship from the closest warehouse to your location to ensure faster delivery. 🚀
Estimated delivery times:
- UK, Europe: 3 - 7 business days
- USA, Canada: 7 - 10 business days
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Australia, New Zealand: 7 - 10 business days
Please note that shipping times may vary during busy periods, national holidays, or unforeseen events.
Q: Has my order been dispatched yet? 📤
A: Orders are generally dispatched within 1-3 business days,You will receive an email confirmation once your order has been shipped.
👉 Check your spam/junk folder if you don’t see it in your inbox. If you can’t find the email or accidentally deleted it, contact us at nourisseshop@gmail.com, and we’ll update you in real time. 💬
Q: My item arrived broken or damaged. What can I do? 😞
A: We’re really sorry if this happened! 💔 To help us fix the issue, please take clear photos of the damaged item and send them to us at nourisseshop@gmail.com within 48 hours of delivery. 📸 Our team will take care of it ASAP!
Please note that we are not responsible for any external packaging damage, as couriers are responsible for handling shipments with care.
Q: I ordered multiple items, but only received one. Where is the rest of my order? 🤔
A: No worries! If you ordered multiple items, they may be shipped separately from different warehouses. 🏢 You might receive one item before the others. Rest assured, all your items are on their way! 🚚✨
Q: I need to cancel or change my order. How do I do this? 🔄
A: We’ll do our best to cancel or modify your order! However, if your order has already been processed or shipped, we won't be able to cancel it. 😕
If you need to change your order (e.g., size, color, shipping address), please contact us ASAP at nourisseshop@gmail.com. We’ll try our best to accommodate your request before it ships. If the order has already been dispatched, you’re welcome to return it once received. 📩
Q: Can I get a refund or return an item? 💰
A: Yes! We offer a 30-day money-back guarantee. If 30 days have passed since your delivery, unfortunately, we won’t be able to offer a refund or exchange.
To be eligible for a refund, items must be in their original condition, including packaging and accessories. 📦
For more details, contact us at nourisseshop@gmail.com.
Q: Which countries do you ship to? 🌍
A: We offer worldwide shipping! 🚚 ✨
Q: Do you have a guarantee? ✅
A: Absolutely! All orders come with a 30-day money-back guarantee. If you're not satisfied, simply email us at nourisseshop@gmail.com, and we’ll be happy to assist you with your return. 💕
If you have any other questions, don’t hesitate to reach out to us! We’re always happy to help. 💬😊